You might ask to speak to Dallas. The man gets things done, and is a good fella.

 

Does he have an email? The time difference plus my daily work makes phone calls difficult.

 

Sticky information: Note the last line:

Walther Arms Inc.
7700 Chad Colley Blvd.
Fort Smith, AR 72916
(479) 242-8500
customerservice@waltherarms.com

Glen Seiter is head of Walther customer service.

 

Yes I saw that, I was just hoping for a direct email address is all.

 

They all tend to do better with phone calls than they do with emails, for whatever reason. Judging by a variety of comments from forum members, emails will often sit for days, or longer, or even forever.

 

They've been answering emails. I've been contacted by someone in the service dept now, I'll see how this plays out. I won't air any dirt unless the situation isn't resolved properly and reasonably

 

Pistol is on the way back to Walther. I hope this gets solved, I really do like this pistol, my wife loves it. Also, if this goes well I will get a PPK. One of my dream guns. 2 others on the list are a M9 Beretta and a sig938

 

I've been waiting over two months to get my PK380 back. I just talked to them yesterday and they are telling me it will be two more weeks. This is unacceptable in my eyes and I may not buy any other Walther products.

 

Did they tell you the reason for the delay? They told me when I reluctantly sent it in this time the current turn around is 2-3 weeks

 

That's what they told me in July then they told me they were waiting for parts to be shipped from Germany, now they have the parts but there is a back log of guns that need to be serviced so I have to wait another couple of weeks.

 

Tim: You didn't buy a Walther product. You bought a Umarex pistol. Umarex, an air soft operation, is the parent company. The PK380 has a spotty track record, along with its siblings, the P22, the SP22, the G22, the new CCP, etc. If you get a real Walther, you won't be dissatisfied: P99, P99C, PPQ, PPS, or one of the classics from Walther's heyday. Sadly, that heyday is long since past.

You are correct, by the way: The sort of customer service you have received to date is not acceptable. Were it my pistol, I would get Glen Seiter on the phone.

 

Very Good news from Walther today, Casey Craig called me to tell me they are putting a new slide on my PK380 and it should be on its way back to me tomorrow. He seem very understanding of my situation and I was reassured of Walther's customer service after our conversation.

 

I'm sending my CCP back for its gritty trigger. Spoke with Mark Davis. He sent me the FedEx stuff via e-mail and said turnaround is 3 weeks. We'll see.

 

UPDATE: I seem to have made progress. It seems I just needed to talk to the right people. I'll give an update when the gun is back home.

Also a big thanks to all of you on this forum

 

Received my PK380 back from Walther's on Monday, took it to the range and ran 100 rounds through it with out any problems at all. It took awhile to get it back but the wait was worth it.

 

Got pk380 back. The gun is ight this time. Casey played a big role in salvaging the situation and turning it around to the point that I have faith to purchase another Walther. Case closed