Stating the obvious but it sounds like another call is in order.Getting back to my original post. Called on June 7. They could not find the mounting plate being sent and no record of a tracking number. I was told on 5/29 email that I would receive an email with the tracking info. No email received. Have not received an email with tracking number regarding phone call on June 7 .I can only guess when I might receive the mounting plate.
I have had mag issues with a few other brands. They all seem to follow this policy.Filled out online form, waited 10 days without response. Called and got through in about 10 minutes. My new Q4 TALO comes with 3 17 round mags with black aluminum base plates. Two of the base plates have obviously been dropped and had the finish chipped. Could see the bare aluminum shining through and one spot even had a sharp edge. Explained to the CS person, asked about exchange or buying new ones (currently NA on site) and was told to mail them to Walther in Arkansas. So I am supposed to go down to one functioning mag for my Q4, which only work with Walther aluminum base plates due to magwell.
This being my first time contacting Walther CS I'm less than impressed. Could have charged me for 2, sent them to me, then issue refund when I mail my damaged one back. Could have offered discount on new mags ($80 each) and I would have purchased some. If this is normal I am souring on Walther as a company.