That seems very strange. Was there any explanation as to why they would not sell you those parts?I'd like to have a striker assembly and an extractor plus various plungers and springs in my spares box. S&W will not sell me either the striker or extractor. Are there any other parts sources? Thanks!
Is this the same S&W that has that fantastic customer service, best in the industry bar none, etc., etc., etc. that I've reading about on this forum?
What a way to lose customers...
S&W has "lawyered up" and S&W sadly ins't alone.. Notice that they don't have a parts lists or diagrams in operator manuals......I called Smith again this morning, asking why I could not have them install parts in my pistol, my keeping the originals as spares. Seems they have a "broken" part trade in policy!!?? They keep all the old parts, I'd pay for the new ones. This might seem a bit overboard, even a bit childish but I think my days of being a Smith and Wesson supporter are just about over. No great loss to me since they've both stopped making K-frame .357's and installing MIM parts and locks on their new revolvers.
Mine hit 20K before I decided it was time to replace the spring. I dont think it needed it, but just did it.Which parts commonly need replacing? Recoil springs every 5k or so?
If I have a recoil spring that's worn out, will S&W replace it for me?