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Discussion Starter · #1 ·
I started a new thread on this issue so that the most recent information is not lost on the last page of an existing thread on this PPS M2 Recall.

My PPS M2 was delivered to Walther on 11-29-18. Although on the premises, it was not "checked in" until yesterday, December 4.

I spoke to a service guy yesterday who explained that each gun is checked in individually and at that time, the serial number is entered in their system, return information is entered, and the pistol is then put on a rack and it is assigned and delivered to a technician.

The service guy said that they are receiving about 700 pistols a day, and they can only check in about 400 pistols per day based upon the number of personnel assigned to the project.

He predicted that it would be fixed within a week from yesterday based upon current turn around time.

So, imagine my surprise when I got an email today advising that the recall work was complete, that it had been placed for delivery and that I will receive it on Friday. So, that means it was checked in yesterday, completed and placed back in Fed Ex today. It was at Walther since 11-29, and it left today, a total of six days, two of which were not working days.

Wow!

I am really impressed with how Walther is handling this situation, and they are to be given credit for acknowledging the problem, and fixing it without any nonsense about how it "passed this or that test" and that how it was a voluntary upgrade.

Good for Walther.
 

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I shipped mine on Nov. 23, and FedEx reported it arrived on Nov. 27.

Walther sent the "check-in email" on Dec. 3.

I received the shipping notice this morning (12-06-18). Anticipated delivery for Monday, 12-10-18.

Delivery did happen on Monday, Dec. 10, so 18 days from send-in to back in my hands.

Trigger feels fine, no change I can feel, other than *perhaps* the trigger safety feeling barely stiffer.
 
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I sent mine in 11/20 and got it back today, not sure when it was checked in. I couldn’t find any evidence of anything done aside from the “dot” placed in the grip. Does anyone know what exactly they replaced or did? I haven’t shot my pps in a while but carried it frequently. Subsequently it’s loaded with lint. Here is what my pps looked like today after it’s trip to Walther... still loaded with lint. And there was a dust bunny in the barrel too, so it obviously wasn’t test fired.
 

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There was earlier mention that the procedure was simply replacing a pin in the trigger safety I think? It really sounded like a 5 to 10 minute repair job to me, so I'm not even sure they would need to take the slide off.
 

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PPS arrived back today. Trigger is no different, and perfectly fine.

14 days from when it left my hands. I went from being annoyed to rather pleased with how it was handled. FedEx was the biggest culprit for my annoyance. Walther did great! Kudos.

Gun was returned with paperwork, dimple, and stickers.

The invoice reflects shipping of $35, service repair of $45. There was also shipping on the front end, not reflected. Cost Walther at least $79, maybe over $100, per gun to do this. Outstanding customer service.
 

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6 days here complete turn around.great work ,Walther service department GREAT JOB

Other company's should follow suit.
 

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Discussion Starter · #11 · (Edited)
UPDATE:

My pistol was checked in at Walther on 11-29-18. It was assigned to a repair tech on 12-4-18. It was shipped out on 12-5-18. Like clockwork, it arrived today, 12-7-18.

Pistol looks and performs correctly.

The original case in which the pistol was sent was returned, and Walther included a chamber flag, an NRA card, an ATF "Youth Handgun Safety Act Notice" pamphlet, the repair invoice, and two "Walther banner" stickers.

As I have seen some people say their PPS did not have a punch dot, I felt it important to show they are still doing that.

In addition, the repair invoice is attached. It is hard to tell from the picture, but the invoice is actually printed on pink paper.

I am very impressed at how this whole thing was handled.
 

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I compared my returned PPS against the pictures I took. I cannot see any differences.

Sometimes the dingus sits a little prouder after reset compared to other times. There is a little bit of front to back free play in the dingus and it definitely takes a bit more pressure than my RP9 (don't laugh it shoots very well for me) and is about the same as my 19X. I do remember thinking as I was testing the PPS trigger before I sent it in that the dingus had a lot of tension on it. I think it may have increased but have no way to confirm that.

I took the returned PPS to the range for a quick 50 round trip. I was a little low and left, but I hadn't gone in a couple of weeks. An old timer next to me congratulated me on the quality of the groups. The PPS hit where I was aiming so no loss in accuracy.

I may want to put a few more rounds through the PPS before carrying it again, but from what I've seen so far that probably isn't necessary.

BTW I have two recall punch marks in the back of the magazine well. I guess the punch jumped when the gunsmith struck it. Or maybe they did the recall work twice :D.
 

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After I finally was able to print a shipping label, I took it to Office Max to FedEX it. I told the clerk it was a pistol..she told me they couldn't accept firearms. The nearest actual FedEX shipping center is two hours away. The clerk gave me a shipping box...I took it to the local FedEX loading dock, asked the manager for advice...he shrugged and advised dropping it outside in the drop box. That worked out fine in the end, illegal as it might have been.



The gun was repaired and returned promptly and shoots the same as it did. All-in-all, pretty well-handled by Walther, I thought.
 

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I shipped through a FedEx Kinkos. Clerk never asked what it was but I don't know what came up on his screen when he scanned the label.

Mark
Yeah, that's a good question. Walther's shipping instructions were a little vague on such issues. I wonder if something in the label constituted notification, or if Walther worked out some kind of "understanding" with FedEX when they arranged the shipping concepts.
 

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It's none of the shipper's business what's in the box, that said, if the person you hand the "package" to has any gun savvy, they'll know.

When I sent my PPS Classic back for a fix in '13, there were 4 or 5 long guns in boxes...one of which was a Remington. The whole box was proudly screaming "hey, look at me! I have a rifle inside!" ;)

I'd have opted for a much more discreet package LOL.

Hope it made the round trip and got back into it's owner's hands..

I asked the lady at the FedEx drop store when I did mine, she said they didn't care what was inside, they didn't need to know, they didn't want to know.

That was just one person, and I'm sure FedEx like most employers, has a few less than moral employees.
Back to topic, bowing out, as I'm not part of this PPS M2 "bidness" :D
 

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It's none of the shipper's business what's in the box, that said, if the person you hand the "package" to has any gun savvy, they'll know.

When I sent my PPS Classic back for a fix in '13, there were 4 or 5 long guns in boxes...one of which was a Remington. The whole box was proudly screaming "hey, look at me! I have a rifle inside!" ;)

I'd have opted for a much more discreet package LOL.

Hope it made the round trip and got back into it's owner's hands..

I asked the lady at the FedEx drop store when I did mine, she said they didn't care what was inside, they didn't need to know, they didn't want to know.

That was just one person, and I'm sure FedEx like most employers, has a few less than moral employees.
Back to topic, bowing out, as I'm not part of this PPS M2 "bidness" :D
Except for the part where failing to notify them is a violation of Federal law.

Q: May a nonlicensee ship a firearm by common or contract carrier?

A nonlicensee may ship a firearm by a common or contract carrier to a resident of his or her own State or to a licensee in any State. A common or contract carrier must be used to ship a handgun. In addition, Federal law requires that the carrier be notified that the shipment contains a firearm and prohibits common or contract carriers from requiring or causing any label to be placed on any package indicating that it contains a firearm.

[18 U.S.C. 922(a)(2)(A), 922(a) (3), 922(a)(5) and 922(e), 27 CFR 478.31 and 478.30]
 
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