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Discussion Starter #1 (Edited)
Well, shoot. I took my newly purchased PPS M2 out for an initial session, and sometime around the end of the third magazine (maybe 21 shots fired), the right rear white dot fell out of the sight.

Unfortunately, we were in an area with a lot of grass and dirt and we were not able to find the dot.

I called Walther and was instructed to return the slide to them for repair.

I had found a couple of other threads (older) related to this same issue and saw where some individuals had replacements sent out to them by Walther. For mine, the representative insisted that the slide would need to be returned for warranty reasons.

I'm kind of lightly bummed about this minor issue -- mostly about having to return the slide and maybe getting caught up in the PPS M2 recall work that Walther is currently dealing with.

Anyone else go through this experience? Losing one of the sight dots and having to replace it? Did you have to send the slide in or have a replacement sent out? Just curious.

Thanks... ;)

Al
 

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Discussion Starter #3
Thanks, moonpup. I was considering possible alternative sights before this even happened (looking into what others were doing in terms of sticking with stock sights or upgrading). Still looking at options...and I'll certainly have time to continue a bit of research in the next couple of weeks or so.

Not exactly a pleasing experience right off the bat...but not as bad as what those caught up in the current recall are having to deal with.

Al
 

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Discussion Starter #4
After talking to Walther customer service, I received an email with brief instructions and a Walther Misc Return Form.

From what I can see, it looks like it falls on me to pay for shipping to Walther.

I would think that in a case like this (brand new handgun with a warranty issue on first use), Walther would send something like a prepaid shipping label.

Any insights into that, anyone?

Al
 

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After talking to Walther customer service, I received an email with brief instructions and a Walther Misc Return Form.

From what I can see, it looks like it falls on me to pay for shipping to Walther.

I would think that in a case like this (brand new handgun with a warranty issue on first use), Walther would send something like a prepaid shipping label.

Any insights into that, anyone?

Al
Unacceptable.

New gun with impressive warranty.
Not only should shipping be on Walther, good customer service would include another mag or upgraded sights.

Not impressed with Walther on this.
 

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Discussion Starter #6
I replied to the email that Walther Customer Service sent me and asked for clarification on shipping (that is, will it be solely my responsibility to arrange and pay for shipping and insurance or will courtesy shipping be taken care of by Walther).

Based on the wording of the warranty information in the PPS M2 Instruction Manual (as well as what was implied by the content of the email that was sent to me by Walther), it looks as though I'm responsible for shipping and insurance to Walther.


Copied from the PPS M2 manual:

WALTHER PPS pistols are warranted to be free from defects in material and workmanship. Any such defects of which WALTHER receives written notice by the original owner will be remedied by WALTHER without charge within a reasonable time after such notification and delivery of the PPS pistol as provided below.

Warranty Claims and Repair for U.S. customers. Call WALTHER ARMS (479)-242-8500 and ask for the Service Department. If it is determined a return is necessary, you will be issued a Firearm Return Authorization Number. Write this number boldly on the box and return the
product prepaid to WALTHER ARMS. Your name, address, phone number and a note with the model name/number, serial number, and explanation of the defect found must be included with the firearm. A copy of the original dated cash register receipt, or a copy of ATF Form 4473, indicating date of purchase must accompany the return.

It is important that the owner comply with all applicable federal, state and local laws and regulations in the shipment of the PPS pistol to the applicable WALTHER Service Center.

It is recommended that shipments be insured by the owner, since WALTHER will accept no responsibility for loss or damage in transit. Transportation and insurance charges for return to the owner will be paid by WALTHER if the claim is covered by this warranty.


Strangely, I was not sent a Firearm Return Authorization Number. Perhaps this is because they are asking that I return only the slide (as the only part affected) and not the entire pistol. Walther customer service sent me only a Walther Miscellaneous Return Form, which I must fill out to describe the nature of the issue.

Al
 

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Unacceptable.

New gun with impressive warranty.
Not only should shipping be on Walther, good customer service would include another mag or upgraded sights.

Not impressed with Walther on this.

Walther will not pay for shipping. When I sent my mag back I had to pay for the shipping. However when my dot flew out of my sight on my m2 le they just sent me a new one without returning the old.
 

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Pretty krappy deal. So, looks like you have 2 choices.....wrap the slide up and send it to Walther .... probably cost ya less than 10 bucks. Or maybe its time to look at an aftermarket set of sights.

Or, just keep what you got and learn to close one eye while aiming.

In ALL honesty, I'd wrap the slide up in bubble wrap, pack er' up tightly in a box and send it to Walther. Ten bucks + two weeks....done.
 

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I wonder what the chances are of it happening with the replacement?
I've seen several of the same complaint.
Are the replacement sights functional or like the original?
As for shipping...I've never had a manufacturer's defect under warranty cost me anything to get it fixed.
I don't pay for the tow when my new car breaks down.
Bad form.
 

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Most plastic firearms these days come with cheap sights. Manufacturers know most purchasers have a "preferred" sight picture, and will swap the OE sights.


Case in point? I had the Trijicon HD Big Dots purchased/delivered BEFORE my PPQ 45 arrived at my FFL. They were installed before the first range session.
 

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Discussion Starter #11
Thanks for the replies, folks.

I wonder why the Walther representative was reluctant to just send me out some new dots for a DIY install. Seems like that would be the most cost effective way to deal with it from both sides. How difficult could it be to replace them?

After sleeping on it, I've pretty much made up my mind I'm not going to send in the slide for something so minor as a sight dot.

I'll either try to convince Walther Customer Service to send me some replacement dots (hopefully more than one, in case it happens to either of the other remaining dots) or I'll do something with a white filler until such time as I can spring for a nicer set of sights. I do like the idea of the Trijicon HD sights (or something very similar).

Al
 

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Between reports of bent guide rods, white dots coming off of sites and the big recall...I'm feeling like I got lucky with mine.
But it also has me thinking to sell it and get the G43 before another issue arises.
 

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I got rid of my PPS M2's because of the peening issues and faulty sights and replaced them with a Glock 43. The G43 is nice and reliable, but I found the PPS M2 more pleasant to shoot... aka bigger and heavier gun. Still like and use the G43 though...
 

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Ihad a dot fall out too. When I sent it in for the recall 2 weeks ago, they replaced the rear sight with a new one!! No gluing a new dot in; no, sir!! Whole new rear sight...
 

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Discussion Starter #15
Well, I decided to order a set of Meprolight Tru Dot Night Sights (ML18802) for the PPS M2. Went through eBay and paid $68 after a 15% discount code, which seemed like a pretty good deal. Could have had the Trijicon HD sights for $102, which also seemed like a good deal. but decided I'd try out the Mepros. Maybe once the current sights are removed, I'll send those back to Walther to have the dots replaced just so I have them fully intact.
 

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My sight lost a dot also, and I distinctly remember arguing with someone on here that if they can't get that right, what else could go wrong? Well, a recall where I don't know what they did to it but it ended up with another issue (barrel peening) that wasn't there prior.
 

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My wife lost one dot on the rear sight also. A friend of mine installed some night sights I bought.

She asked me if Walther is considered a cheap gun when we left the range. She has been carrying her G43 since the recall.:rolleyes:
 

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My wife lost one dot on the rear sight also. A friend of mine installed some night sights I bought.

She asked me if Walther is considered a cheap gun when we left the range. She has been carrying her G43 since the recall.<img src="http://www.waltherforums.com/forum/images/smilies/rolleyes.gif" border="0" alt="" title="Roll Eyes (Sarcastic)" class="inlineimg" />
Sight dots flying off, barrel peening and large recall do not inspire confidence.
 

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Discussion Starter #20
Well...personally, I'm not going to push the panic button based on any of this.

Walther makes good guns, and other issues notwithstanding, I'm not ready to start second-guessing my personal choice based on a white dot coming loose. ;)
 
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