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Discussion Starter · #1 ·
I picked up a new Walther PK380 last Saturday and I'm taking it to Fedex today to return it for repair. When I inspected it at the store I noticed scuff marks on the outside of the barrel and the trigger seemed heavy for a 4 pound SA pull. I asked them to give me another gun and they said they couldn't. Since I bought it on-line at RKGuns.com it would have to be returned to them. It seems that Rural King Stores and RKGuns are two different entities and the right hand can't shake the left. Rather than wait another month I decided to take the gun. The scuff marks were cosmetic and maybe a little cleaning and firing would lighten the trigger. My trigger scale showed 7.5 lbs SA pull repeatedly. (DA was 10.5 lbs). The advertised trigger pull is 4 lbs for SA. I cleaned it up and took it to the range yesterday and it worked fine. Only one FTF in 75 rounds (the last 24 were JHP). It was the last round in a mag and I may have limp wristed it. When I came home I checked thetrigger and it was ~7 lbs in SA. I called Walther and they emailed me the return documents. The woman who answered the phone pooh-poohed the scuff marks saying, "that happens during manufacturing". I said I've bought a number of new guns from other manufacturers and they don't have scuff marks. She basically said my other guns weren't Walthers and they don't do anything about minor minor manufacturing scratches. I didn't argue. I just made note of the marks on the service dept. paperwork. We'll see what service does, if anything.
I'll keep the forum informed about Walther's service.
Here's a shot of the marks. When you get the barrel at just the right angle they look worse than the photo. But again, they are just cosmetic and when I get the gun back if Walther Service doen't do anything about them I can do some buffing.
 

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The woman who answered the phone pooh-poohed the scuff marks saying, "that happens during manufacturing". I said I've bought a number of new guns from other manufacturers and they don't have scuff marks. She basically said my other guns weren't Walthers and they don't do anything about minor minor manufacturing scratches.
What the barrel looks like on my PPS, i.e. NO "manufacturing scuff marks", just some minor loss of finish caused by use (it's a 2013):

 

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Those chatter marks are caused by sharp edges on the hole in the front of the slide because the barrel tilts down and back up every time the gun cycles. You can try breaking the corners VERY VERY lightly with a fine stone or 600 paper, or you can leave it alone and wait for normal wear to do it for you. Don't polish out the marks; you'll just make the barrel undersized.

M
 

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Discussion Starter · #7 ·
Fedex delivered a package yesterday from Walther. It was a brand new gun! New serial number. No explaination, and NO scuff marks on the barrel. The SA trigger still feels a little heavy for 4 pounds but I haven’t tested it yet with the scale. I’ll disassemble and clean it this weekend and start the breakin next Monday or Tuesday. I hope it runs as well as the one they kept.
 

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I picked up a new Walther PK380 last Saturday and I'm taking it to Fedex today to return it for repair. When I inspected it at the store I noticed scuff marks on the outside of the barrel and the trigger seemed heavy for a 4 pound SA pull. I asked them to give me another gun and they said they couldn't. Since I bought it on-line at RKGuns.com it would have to be returned to them. It seems that Rural King Stores and RKGuns are two different entities and the right hand can't shake the left. Rather than wait another month I decided to take the gun. The scuff marks were cosmetic and maybe a little cleaning and firing would lighten the trigger. My trigger scale showed 7.5 lbs SA pull repeatedly. (DA was 10.5 lbs). The advertised trigger pull is 4 lbs for SA. I cleaned it up and took it to the range yesterday and it worked fine. Only one FTF in 75 rounds (the last 24 were JHP). It was the last round in a mag and I may have limp wristed it. When I came home I checked thetrigger and it was ~7 lbs in SA. I called Walther and they emailed me the return documents. The woman who answered the phone pooh-poohed the scuff marks saying, "that happens during manufacturing". I said I've bought a number of new guns from other manufacturers and they don't have scuff marks. She basically said my other guns weren't Walthers and they don't do anything about minor minor manufacturing scratches. I didn't argue. I just made note of the marks on the service dept. paperwork. We'll see what service does, if anything.
I'll keep the forum informed about Walther's service.
Here's a shot of the marks. When you get the barrel at just the right angle they look worse than the photo. But again, they are just cosmetic and when I get the gun back if Walther Service doen't do anything about them I can do some buffing.
My PK380 came with terrible scuff marks on the barrel. Customer service told me that it was normal machine marks. I’ve owned Rugers, Kahr, Springfield Armory, S and W, Kel-Tec, and Colt pistols and never seen anything like it. The customer service rep said that there’s nothing that they can do and you can’t see it when the weapon is assembled. Additionally they said it does not effect the functioning.

I think it indicates poor workmanship and am trying get them to make the repair. We will see.

what’s irritating is how dismissive the rep was.
Cosmetics Tints and shades Wood Nail Metal
 

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I’ve no other weapons with that sort of wear. Plus that’s the way it looked out of the box. Normal wear would be lengthwise on the barrel and not horizontal I would think or no? I’ve had three other Walthers with lots of rounds and never seen anything like that.
 

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Example of horizontal wear on a different Walther model.



I worked in Walther's service department for 3 years. This is normal wear for a PK380. All Walther's are shot before leaving the factory so they will all exhibit some level of wear. The PK380's wear pattern is unusual when compared to most guns on the market, but just one of the things that makes it unique.
 

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Example of horizontal wear on a different Walther model.



I worked in Walther's service department for 3 years. This is normal wear for a PK380. All Walther's are shot before leaving the factory so they will all exhibit some level of wear. The PK380's wear pattern is unusual when compared to most guns on the market, but just one of the things that makes it unique.
It's great to have you on the forum SpaceGunner. I didn't realize you worked in Walther's service department for a while.

You certainly bring a unique perspective to the forum.
 

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I’ve no other weapons with that sort of wear. Plus that’s the way it looked out of the box.
The wear shown in your picture looks normal to me. I've seen similar marks on Walther's, Glock's, and Sigs's. They are manipulated and fired at the factory. Some may show more wear than others.

I've seen a video on YouTube somewhere of the Walther factory and they have machines to rack the slide repeatedly to break them in.
 

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The wear shown in your picture looks normal to me. I've seen similar marks on Walther's, Glock's, and Sigs's. They are manipulated and fired at the factory. Some may show more wear than others.

I've seen a video on YouTube somewhere of the Walther factory and they have machines to rack the slide repeatedly to break them in.
Interesting. I was not aware Walther did that.

I typically think of tightly-fit metal guns as needing a break in. I don't think of most modern polymer guns as needing that treatment.

I guess I was wrong. I appreciate the education.
 

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PK380, P22Q CA, PDP4"compact with GOWUTTER shake awake red dot and front Triton night sight.
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My PK380 was prestine when I bought it, not a mark anywhere on it. I field strip and clean every firearm I buy and familiarize myself with it as much as you can looking at each part i.e. frame, barrel and slide separately. Looking for scratches, gouges, markings of any kind, excessive assembly lube etc. You tend to care for your sidearm when your in the service, wearing 1 all day on duty, with 4 hours between watches.
 
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