Well their customer service is... lacking.
I contacted them to order replacement backstraps. After them saying everything was in stock (as well as everything showing in stock on their website) when they went to complete my order, they then told me they only had the small and medium, but should have the large in a couple weeks.
So I said I'd take what they had available, and call back later for the other.
They charged me for the replacements and said that they should ship the next morning and I would receive a tracking number from the USPS when they shipped.
A week later I still had not received the backstraps or any emails from USPS.
So I called back and asked about it.
I was told that they don't provide tracking for orders that are sent at no charge, and it went out and is on it's way. Rather rudely as well.
I then received an email from the CS rep who apologized if he came of as condescending and said that he then saw that I did actually pay for my order.
He said that they were sent via USPS and that if they weren't here by Monday to let him know.
Come Monday still nothing, so I fired off another email Tuesday morning, to let him know.
He then said he didn't know why they weren't delivered yet but they should be here by the end of the week.
I still haven't received anything, backstraps or tracking info, and when I sent another follow up email yesterday, to let him know that they were still not delivered, I have not gotten any response.
19 days now since I ordered and paid for my parts and still nothing, and Walther doesn't seem to care.
VERY disappointed.
UPDATE:
22 days, still no parts, and still no further communication from the "customer service" rep.