Hey guys thought I’d make an official post about this so I can give you updates. I purchased a brand new PPK/S yesterday. Upon inspection in good light I noticed the frame has some deep scratches.. you feel them with the nail how deep it is. Not sure how this got by QC.... I’m going to call them Monday to see if they can help. I used a permit on it. I live in a state the requires permits and they take forever to get. This is my first gun from them and I have never dealt with their customer service. I am a little concerned that they won’t do anything because on their website it says they do not warrantee cosmetic issues. Here is a picture. You would think that for the price you pay for this gun it should be perfect out of the box. Anyone with experience using their customer service. Do you think this is something they will work with me on? I’ll post updates if anyone is interested. Thanks everyone. Glad to be apart of the club.