Thank you. Great idea, to get name and number of rep.[b said:Quote[/b] (ylide @ Dec. 17 2004,12:55)]Service is handled by S&W which is pretty good. On occasion you will get a bad rep, if that happens get his/her name, call back and get someone else who will help.
You can always ask for Neil who is the Customer support manager if there is a problem.
I only know this because I have placed A LOT of calls to S&W of the past year.