[P99cAA]

I like to purchase a new 2004 P99cQA 9mm, but have concerns about reliability at this time. How is the service department for Walther here in the USA?

 

[ylide]

Service is handled by S&W which is pretty good. On occasion you will get a bad rep, if that happens get his/her name, call back and get someone else who will help.

You can always ask for Neil who is the Customer support manager if there is a problem.

I only know this because I have placed A LOT of calls to S&W of the past year.

 

[P99cAA]

Quote[/b] (ylide @ Dec. 17 2004,12:55)]Service is handled by S&W which is pretty good. On occasion you will get a bad rep, if that happens get his/her name, call back and get someone else who will help.

You can always ask for Neil who is the Customer support manager if there is a problem.

I only know this because I have placed A LOT of calls to S&W of the past year.

Thank you. Great idea, to get name and number of rep.

 

[mikede]

customer service needs to improve at waltherusa reps rude and lack comon sense very robotic in there approach!!!! they need lessons in C.S.101 THE CUSTOMER IS ALWAYS RIGHT

 

[JDog]

Agreed, i found it very bad. Extremely unhelpful and very unfriendly.

 

[fffosterjjj]

Ditto, JDog