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Discussion Starter #1
I like to purchase a new 2004 P99cQA 9mm, but have concerns about reliability at this time. How is the service department for Walther here in the USA?
 

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Service is handled by S&W which is pretty good. On occasion you will get a bad rep, if that happens get his/her name, call back and get someone else who will help.

You can always ask for Neil who is the Customer support manager if there is a problem.

I only know this because I have placed A LOT of calls to S&W of the past year.
 

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Discussion Starter #3
[b said:
Quote[/b] (ylide @ Dec. 17 2004,12:55)]Service is handled by S&W which is pretty good. On occasion you will get a bad rep, if that happens get his/her name, call back and get someone else who will help.

You can always ask for Neil who is the Customer support manager if there is a problem.

I only know this because I have placed A LOT of calls to S&W of the past year.
Thank you. Great idea, to get name and number of rep.
 

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customer service needs to improve at waltherusa reps rude and lack comon sense very robotic in there approach!!!! they need lessons in C.S.101 THE CUSTOMER IS ALWAYS RIGHT
 
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