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Since you mention followers, this is a .40 S&W, correct?
After the fail to fire, are there any light marks on the center primer area of the casing?
If you haven't already done so, you may want to strip it down to see if you can observe anything abnormal.
If this was purchased brand new & unfired, except for any factory test firing, go back to your dealer 1st, then call Smith & Wesson if the dealer is not helpful.  S&W should send you a FedEx label, so it shouldn't cost you any shipping.
 
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