Get it together Walther... - WaltherForums
WaltherForums
 

Go Back   WaltherForums > Walther Firearms > CCP

Reply
 
LinkBack Thread Tools Display Modes
Old 10-04-2019, 08:42 AM   #1
Junior Member
 
Join Date: Aug 2018
Posts: 15
Rboyz3 .22
Get it together Walther...

Walther is quickly losing a fan here. I ordered a recoil spring well over a month ago, and they sent me a striker spring instead. 2 weeks ago I called to get it corrected, and nothing has shown. Yesterday I called again and was told there was NO record of the order being corrected or that I had called!
I love my CCP, but if this is the type of customer service I can expect, I will just buy another P365 and kiss Walther goodbye.
Rboyz3 is offline   Reply With Quote
Register
Old 10-04-2019, 09:57 AM   #2
Senior Member
 
1942bull's Avatar
 
Join Date: Apr 2019
Location: SE PA
Posts: 153
1942bull .22
Based upon the stories I have read over the years at other forums all the gun manufacturers have occasional problems with CS. I once called Remington to ask a question about the RM380 (I owned one). The person on the phone was not sure if it was a rifle or a pistol. And, he could not answer my question. I suggest you cal and ask for the survivor of CS. Just asking will often get you quick service because that underling does not want to bring in his boss so he fixes it.
__________________
USMC 9/59 through 9/69
Vietnam June 66 to February 68
MOS: 4641, Combat Photographer

Memberships:
Gun Owners of America
Second Amendment Foundation
Pennsylvania Firearms Owners Against Crime
1942bull is offline   Reply With Quote
Old 10-04-2019, 12:02 PM   #3
Member
 
Join Date: Apr 2019
Location: California tied, Texas Bound
Posts: 96
romeo_alpha01 .22
Hopefully it all works out. I had a similar experience when FN delivered my 5.7 to my FFL with 1/3 mags missing. After a month I had to go to the FFL and argue with them to get the magazines that were supposed to come with my purchase. FN never replied going forward of that.

At least HK CS has exponentially gotten better, despite how much they hate me because I suck.
__________________
Father and Son, P88 and P99
romeo_alpha01 is offline   Reply With Quote
 
Old 10-04-2019, 01:17 PM   #4
Senior Member
 
Kar98's Avatar
 
Join Date: Mar 2017
Location: DFW
Posts: 2,519
Kar98 .22
Quote:
Originally Posted by romeo_alpha01 View Post
Hopefully it all works out. I had a similar experience when FN delivered my 5.7 to my FFL with 1/3 mags missing. After a month I had to go to the FFL and argue with them to get the magazines that were supposed to come with my purchase. FN never replied going forward of that.

At least HK CS has exponentially gotten better, despite how much they hate me because I suck.
Reminds me of the good ole days of the AWB when FFLs stole the mags out of transfered Glock and sold them at gun shows.
Kar98 is online now   Reply With Quote
Old 10-04-2019, 02:02 PM   #5
Junior Member
 
Join Date: Aug 2018
Posts: 15
Rboyz3 .22
"survivor" of CS is a perfect autocorrect! 😂😂

Quote:
Originally Posted by 1942bull View Post
Based upon the stories I have read over the years at other forums all the gun manufacturers have occasional problems with CS. I once called Remington to ask a question about the RM380 (I owned one). The person on the phone was not sure if it was a rifle or a pistol. And, he could not answer my question. I suggest you cal and ask for the survivor of CS. Just asking will often get you quick service because that underling does not want to bring in his boss so he fixes it.
Rboyz3 is offline   Reply With Quote
Old Today, 09:15 AM   #6
Junior Member
 
Join Date: Aug 2018
Posts: 15
Rboyz3 .22
I am officially done with Walther altogether. After 3 more phone calls, assuring me that the recoil spring for my CCP had shipped, 2 weeks later still nothing.
I called yesterday and was told that there was no record of anything at all, going back to my original order in August (which was wrong).
Today I received email notification that they shipped yesterday... TO THE WRONG ADDRESS!!
Called them back just now and the CS guy was incredibly condescending about the whole thing.
Walther, you suck, out loud.
This whole process of replacing the spring was to ensure that my wife's EDC is in top condition. I have ZERO faith in them as a company now, so her EDC will be replaced with a brand that gives a crap.
Was saving for a PPQ, no way. You will never get another dime of my money.
Rboyz3 is offline   Reply With Quote
Old Today, 09:33 AM   #7
Junior Member
 
Join Date: Aug 2018
Posts: 15
Rboyz3 .22
Ahhhh... This fun continues...
I received an email notification that they corrected address and shipped my order.
Not 5 min later, I received another email notification... For some guys order in Monroe, GA! I live in TX. I now have some random persons address and contact information. Well done Walther, well done.
Rboyz3 is offline   Reply With Quote
Old Today, 02:13 PM   #8
Senior Member
 
Meho1277's Avatar
 
Join Date: Oct 2018
Location: Maryland
Posts: 174
Meho1277 .22
I have never had a problem with them, and I have several that I have got parts for, I call the parts dept, give them the part numbers, credit card number, and usally have the parts in 4 or 5 days. That's been my experience with ft smith.
479-242-8500

Last edited by Meho1277; Today at 03:51 PM.
Meho1277 is offline   Reply With Quote
Old Today, 05:19 PM   #9
Junior Member
 
Join Date: Aug 2018
Posts: 15
Rboyz3 .22
Glad you have had a good experience with them. It is completely fair to say that customer service issues happen, and if it was just a hickup it would not be a big deal, and I would not be so irrate.
When I have to call them 8 times, only to be told that they have no record of my orders, or calls, after repeated order issues? Nope.


Quote:
Originally Posted by Meho1277 View Post
I have never had a problem with them, and I have several that I have got parts for, I call the parts dept, give them the part numbers, credit card number, and usally have the parts in 4 or 5 days. That's been my experience with ft smith.
Rboyz3 is offline   Reply With Quote
Old Today, 05:26 PM   #10
Supporting Member
 
imaoldfart's Avatar
 
Join Date: Mar 2012
Location: Fort Worth
Posts: 13,043
imaoldfart .22
I have to echo Meho's comment. I've also ordered numerous parts from the parts department. Just like Meho, I provide them with the part numbers and verify my address and credit card information. Parts arrive in a few days. NEVER had a problem.

Sorry you're having a bad experience.
imaoldfart is online now   Reply With Quote
Reply

Lower Navigation
Go Back   WaltherForums > Walther Firearms > CCP

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.